Refund policy
At Smart Fashion, we want you to be happy with your purchase. If you are not completely satisfied with your order, you may request a return within 15 days of receiving your order, subject to the conditions mentioned below.
1. 15-Day Return Policy
You have 15 days from the date of delivery to request a return.
To be eligible for a return, the product must:
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Be unused and unworn.
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Be in the same condition in which you received it.
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Have all original tags and labels attached.
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Be returned in its original packaging.
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Include the order details, invoice, receipt, or other valid proof of purchase.
Products that do not meet these conditions may not be eligible for a return.
2. How to Request a Return
To request a return, please contact us at:
Email: sales.smartfashion@gmail.com
Please provide:
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Your order number
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Customer name
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Product name
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Reason for return
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Photos or videos of the product, if requested
Do not send any product back without receiving return approval and instructions from our team.
Returns sent without prior approval may not be accepted.
Return Address:
Please check our website footer note
Once your return request is reviewed and approved, we will provide you with the applicable return instructions.
3. Damaged, Defective or Incorrect Products
Please inspect your order as soon as you receive it.
If you receive:
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A damaged product
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A defective product
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The wrong product
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A product with a significant issue
please contact us as soon as possible after delivery at:
We may request photographs or videos of the product, packaging, shipping label, and other relevant information to evaluate the issue.
If the issue is verified and approved, we will provide an appropriate resolution, which may include a replacement, exchange, refund, or another suitable solution.
4. Non-Returnable Products
The following products may not be eligible for return:
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Products that have been worn or used.
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Products without original tags or packaging.
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Products that have been washed, altered, damaged, stained, or otherwise used.
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Products damaged after delivery due to improper handling or use.
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Products purchased as part of a sale or clearance offer, where specifically stated.
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Gift cards.
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Products specifically identified on the product page as non-returnable.
If you are unsure whether your product is eligible for return, please contact us before sending it back.
5. Sale Products
Sale, clearance, or specially discounted products may be non-returnable, where this is clearly mentioned on the product page or at the time of purchase.
Promotional terms may vary depending on the offer.
6. Exchanges
If you wish to exchange a product for another size, colour, design, or product, please contact our customer support team.
Exchange requests are subject to product availability and eligibility under this policy.
If the requested replacement product is unavailable, we may provide another available resolution, subject to the applicable policy.
7. Return Shipping
Where a return is approved due to a defective, damaged, or incorrect product, Smart Fashion may arrange or provide return shipping instructions as applicable.
For other return requests, return shipping costs may be the responsibility of the customer unless otherwise stated by us.
Please wait for our return instructions before shipping any product.
8. Return Inspection
After we receive your returned product, our team will inspect it to confirm that it meets the return conditions.
A return may be rejected if the product:
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Has been used or worn.
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Is damaged after delivery.
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Is missing tags or original packaging.
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Shows signs of washing, alteration, stains, or misuse.
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Does not match the product originally supplied.
9. Refunds
Once your returned product has been received and inspected, we will notify you whether your refund has been approved or rejected.
If your refund is approved, the amount will generally be refunded to the original payment method.
Approved refunds will be processed within 10 business days after the return has been approved.
Please note that the time taken for the refunded amount to appear in your bank account, card, or payment account may vary depending on your bank or payment provider.
If you have not received your refund after the applicable processing period, please contact us at:
10. COD Orders
For Cash on Delivery (COD) orders, refunds for approved returns will be processed using an available refund method that may require the customer to provide accurate bank account or payment details.
We will not be responsible for delays caused by incorrect payment information provided by the customer.
11. Order Cancellation
Cancellation requests should be made as soon as possible after placing an order.
Once an order has been processed, packed, or shipped, cancellation may not be possible.
If an order has already been dispatched, you may need to receive the order and follow the applicable return procedure.
12. Refund Exclusions
Unless otherwise required by applicable law, we are not responsible for refunds arising from:
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Customer preference after the product has been used or worn.
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Incorrect size selection where the product has been used or altered.
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Damage caused by the customer.
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Missing tags or packaging.
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Incorrect shipping information provided by the customer.
13. Contact Us
For any questions regarding returns, exchanges, damaged products, or refunds, please contact:
Smart Fashion
Email: sales.smartfashion@gmail.com
Phone: +91 95 8616 9202
Return Address:
As pr store address on website
We are happy to assist you with your return or refund request.